Reported speech
Getting Patient Details
Administrative Staff: Hello, how can I help you?
Patient: I've got an appointment with Dr. Adams.
Administrative Staff: Are you Ms Moyers?
Patient: Yes, I am. I have an appointment at ten.
Administrative Staff: We just need to fill in some information for our files. Could you fill out these forms?
Patient: Certainly ... (comes back after filling out the forms) What's this form for?
Administrative Staff: It's just a privacy form informing you of our policies.
Patient: Is that really necessary?
Administrative Staff: I'm afraid it is. Could you also sign that form?
Patient: OK, there you go. Here's my insurance provider's card.
Administrative Staff: Thank you. OK, that'll be $20.
Patient: Why do I have to pay $20?
Administrative Staff: It's the deductible for office visits required by your health care provider.
Patient: ... but I'm insured aren't I?
Administrative Staff: Yes, of course. Your health care provider asks for deductibles on office visits.
Patient: Every time I turn around I've got some additional fee to pay. I don't know why I pay for insurance!
Administrative Staff: I know it's frustrating. We also have a lot of paperwork. Every provider has different forms and requirements!
Patient: This can't continue on like this!
Administrative Staff: I agree with that!
Reference: http://esl.about.com/od/intermediatereading/a/d_mpatientd.htm
Converting it o indirect speech
Administrative staff said that hello and he asked that how could he help Patient. Then, Patient replied that she had got an appointment with Dr. Adams. Administrative staff asked that if she were Ms Moyers and Patient said that yes she was and she had an appointment at ten. Next, Administrative staff said that they just need to fill in some information for their files and he asked that if she could fill out these forms. Patient replied that certainly and she asked that what was this form for. Administrative staff replied that it was just a privacy form informing you of our policies and Patient asked that if it was really necessary. Administrative staff said that he was afraid it was and he asked that if she could also sign this form and Patient replied that OK there he go and here was his insurance provider’s card. Administrative staff said that thank you and this would be $20. Patients asked that why did she had to pay $20, so Administrative staff replied that it was the deducible for office visit required by her health care provider. Patient said that but she was insured wasn’t she and Administrative staff replied that yes of course and her health care provider ask for deductibles on office visits. Patients said that every time she turns around she had got some additional fee to pay and she didn’t know why she pays for insurance. Administrative staff said that he know it was frustrating and they also had a lot of paperwork and every providers had different forms and requirements. Finally, Patient said that this couldn’t continue on like this and Administrative staff said that he agree with this.
Administrative Staff: Hello, how can I help you?
Patient: I've got an appointment with Dr. Adams.
Administrative Staff: Are you Ms Moyers?
Patient: Yes, I am. I have an appointment at ten.
Administrative Staff: We just need to fill in some information for our files. Could you fill out these forms?
Patient: Certainly ... (comes back after filling out the forms) What's this form for?
Administrative Staff: It's just a privacy form informing you of our policies.
Patient: Is that really necessary?
Administrative Staff: I'm afraid it is. Could you also sign that form?
Patient: OK, there you go. Here's my insurance provider's card.
Administrative Staff: Thank you. OK, that'll be $20.
Patient: Why do I have to pay $20?
Administrative Staff: It's the deductible for office visits required by your health care provider.
Patient: ... but I'm insured aren't I?
Administrative Staff: Yes, of course. Your health care provider asks for deductibles on office visits.
Patient: Every time I turn around I've got some additional fee to pay. I don't know why I pay for insurance!
Administrative Staff: I know it's frustrating. We also have a lot of paperwork. Every provider has different forms and requirements!
Patient: This can't continue on like this!
Administrative Staff: I agree with that!
Reference: http://esl.about.com/od/intermediatereading/a/d_mpatientd.htm
Converting it o indirect speech
Administrative staff said that hello and he asked that how could he help Patient. Then, Patient replied that she had got an appointment with Dr. Adams. Administrative staff asked that if she were Ms Moyers and Patient said that yes she was and she had an appointment at ten. Next, Administrative staff said that they just need to fill in some information for their files and he asked that if she could fill out these forms. Patient replied that certainly and she asked that what was this form for. Administrative staff replied that it was just a privacy form informing you of our policies and Patient asked that if it was really necessary. Administrative staff said that he was afraid it was and he asked that if she could also sign this form and Patient replied that OK there he go and here was his insurance provider’s card. Administrative staff said that thank you and this would be $20. Patients asked that why did she had to pay $20, so Administrative staff replied that it was the deducible for office visit required by her health care provider. Patient said that but she was insured wasn’t she and Administrative staff replied that yes of course and her health care provider ask for deductibles on office visits. Patients said that every time she turns around she had got some additional fee to pay and she didn’t know why she pays for insurance. Administrative staff said that he know it was frustrating and they also had a lot of paperwork and every providers had different forms and requirements. Finally, Patient said that this couldn’t continue on like this and Administrative staff said that he agree with this.
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Miss Jitrada Kositpol
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